Bobblehead FAQ

[How does the custom bobblehead process work?]

Choose your body from one of our stock designs or a completely custom body doll;

Describle how your Custom Bobbleheads will look & submit photos;

Receive proofs of the dolls & make unlimited rounds of changes;

Approve your Custom Bobbleheads once you are happy with your proofs;

That's it. We Pack it. We Ship it.

[How long does the custom bobblehead process take?]

Normally, it would take 4-6 weeks for the sculpture & painting work for the custom bobblehead. We will send out emails for proofing to our customers so make sure there's no delay in responding to our proofs which will definitely speed up the whole process. However, if you're in a rush, you can select faster sculpture methods and your custom bobblehead can be done and delivered to you within 1 week.

[What payment methods do you accept?]

We currently accept payments from PayPal and all major credit cards.

[How to pay my order with Credit Card?]

We accept credit card payments, you can find more instructions here.

[Do you ship to outside of USA?]

Yes, we do. We ship to countries like Canada, Australia, New Zealannd, United Kingdom, France, Germany etc. We ship to worldwide destinations.

[What is the shipping cost?]

[Which carrier do you use for shipping?]

We ship the custom bobblehead via DHL (US & Canada) & TNT (rest of the world).

[Why my coupon code couldn't be redeemed successfully?]

First of all, you need to make sure that your coupon code has not yet expired. Next, double check to make sure if the coupon code is only good for a specific product:

If you have Single Head to Toe Custom Bobblehead code, it is only good for this product: Single Head to Toe Bobblehead

If you have Couple Head to Toe Custom Bobblehead code, it is only good for this product: Couple Head to Toe Bobblehead

If you have Pet (Cat or Dog) Custom Bobblehead code, it is only good for this product: Pet (Dog or Cat) Head to Toe Bobblehead

[What is "Proofing"?]

This is the interaction between the customer and the artist in which the customer must give the okay on the custom made bobblehead prior to shipping. This communication is done via email soon after the purchase of most custom bobbleheads (the exception being those where the customer selected 'Faster' or 'Fastest' for a sculpting option).

[When is there a proofing process?]

Proofing is available to you at no charge on all standard body bobbleheads and fully customizable bobbleheads with 'Standard' Sculpting and 'Fast' Sculpting options.  Proofing is not available on our 'Faster' Sculpting and 'Fastest' Sculpting options because of the time the proofing process adds to the production schedule.  Please keep in mind that the ship date of your doll is directly affected by the amount of changes required on your bobblehead.

[What should I do if there is a problem or if I want to change my order?]

At BobbleBuy.com, we strive to accommodate your needs. If any changes need to be made, contact us immediately by emailing us at sales@BobbleBuy.com

[Can I return my bobblehead for a refund?]

Our goal is to make a great custom bobblehead that will be the highlight of your birthday party, fathers day, wedding or retirement party. We want you to have 100% comfort in buying from us that you're investment in a custom bobblehead is money well spent. Because of this, we've put in place our "satisfaction guarantee," which offers our customers the following:

Deluxe doll purchasers may cancel their order at any time pre-molding and receive a full refund. We will also make unlimited rounds of changes to these dolls, free of charge, based on the comments you provide on photos.
Purchasers of all service types may request a no questions asked replacement doll if they are not satisfied with their original doll for an additional charge of $75 per piece, including shipping.

[What if I want to have my bobblehead re-clayed or re-remodeled by using another main photo?]

Yes, we can do that. There is cost of $39 of re-claying/re-modeling from scratch though.

[How does BobbleBuy.com protect my information?]

Orders placed with BobbleBuy.com are made using a secure server, on a secure page. The secure server (SSL) encrypts your information before sending to BobbleBuy.com. Please review our Privacy Policy for more information.

[Any more questions?]

Please contact customer service  email sales@bobblebuy.com