WE HAVE THE NO RETURN OR REFUND POLICY
When the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.
All custom made bobbleheads are not meant to be exact replicas of your faces. Our artists find distinguishing characteristics and accentuate those to create a likeness. If you feel unsure about our work and quality, please email us at sales@BobbleBuy.com and in the subject state - send sample photos, we will send you actual work to show you how good we can be.
We included unlimited proofing service for all our custom bobblehead products. Proofing will allow you to become part of the approval process for molding and painting, emails will be sent to you for both of these steps and revisions can be made. This is mandatory in order to make sure the final custom bobblehead doll has the best likeness as the real person.
During the proofing process, customers can accept or deny the doll and give out the modification comments. By clicking on the "accept" button, we treat this as a final signal of customer acceptance. After the acceptance, no further changes will be made so be careful about the acceptance. After the final acceptance for the painting process, we will deliver the custom bobblehead to the customer's address. Again, no return or refund for the delivered custom bobblehead.